REFUND POLICY

Registration fees are payable in full upon registration in order to confirm a spot in Prolific Hockey Winter Break Camp. In the event that participants would like to cancel a registration, please note the tiered refund policy below:  

EARLY CANCELLATION TERMS

For ALL cancellations made before December 1st, 2024, a full refund less a 3.5% administrative fee per registration will be issued.

After December 1st, the following policy will take effect:

• If a cancellation is made more than 30 days from the start of the program, a full program credit less a 3.5% admin fee will be processed and can be redeemed towards any Prolific Hockey program with no expiration.

• If a cancellation is made between 7 and 30 days from the start of a program, a 50% program credit less a 3.5% admin fee will be processed and can be redeemed towards any Prolific Hockey program with no expiration. 

• If a cancellation is made less than 7 days from the start of a program, no refund or credit will be applied.  

No refunds will be offered once the program has begun, or offered for missed camp days regardless of when the cancellation was made or the circumstances. In the event of a medical emergency, refunds/credits may be offered. All cancellations must be made via email to info@prolifichockey.ca.

Refund/Cancellation Fee 

All refunds & cancellations are subject to a 3.5% administrative fee PER registration, regardless of when the cancellation is made.  

Camp Transfers

Requests to transfer camp registration to another camp or week must be made at least 14 days before the start of the original camp, and is subject to available spots in the desired new camp section. There is no fee for camp transfers.

CODE OF CONDUCT

Prolific Hockey is committed to providing a safe, positive, and respectful sport environment for all parents, players, coaches, and referees. Any parent, player, or coach that violates the terms set forth in the Code of Conduct may be subject to immediate dismissal from the Prolific Hockey program without warning, and will not receive a refund on program or registration fees.

These terms include, but are not limited to:

 

Displays of aggressive or rude behaviour.

Use of abusive or aggressive language.

Displays of offensive, racist, sexist, or abusive language or actions.

Any harassment, bullying, or verbal abuse of any kind.

Any physical abuse of any kind.

Please note the above terms are subject to a ZERO TOLERANCE POLICY, and warnings will not be issued.

DISCIPLINE POLICY

Prolific Hockey is committed to maintaining an inclusive and safe environment for all campers, coaches, supervisors, volunteers, and parents. In accordance with our club Code of Conduct, Prolific Hockey follows a very rigid "3-strike" discipline policy for all activities and programs. 

 

In the event of a player, coach, volunteer, or parent acting in a way that breaches the Prolific Hockey Code of Conduct, the discipline policy is as follows:

Players

Strike 1: Verbal Warning

During a first incident, coaches will give a verbal warning to the camper and ensure that they understand i) why they were given a verbal warning, and ii) what behaviour will constitute a second strike.

Strike 2: Temporary Removal from Camp

After a second incident, the camper will be temporarily removed from the camp and will sit out for a discretionary period of time. The Camp Manager will discuss the incident with the camper and their parent(s)/guardian at the end of the day.

Strike 3: Permanent Removal from Camp

After a third incident, the camper will be permanently removed from the camp for the remainder of the day and the parent(s)/guardian will be required to pick up the camper early. In addition, the Head Coach or Program Supervisor will arrange to have a direct conversation with the players' parents regarding the incidents, and further discipline may be levied.

In the unfortunate event that a player's behaviour becomes a clear distraction to their teammates, an in-person meeting will be arranged with the player, their parents, the head coach of the team, and the program director. Possible disciplinary action as a result of this situation may include the following.

Suspension from the camp for an appropriate amount of time with no refund.

Removal from the camp with no refund.

Parents

Prolific Hockey is committed to providing a fun, harassment free environment for all players, coaches, and parents. Any parent that violates the Prolific Hockey Code of Conduct or behaves in an inappropriate manner will be immediately instructed to leave the field/rink, and a coach-parent conference will be arranged after the camp. If the behaviour persists the parent may be permanently banned from attending all Prolific Hockey camps and future programs.

Youth sports should be focused on the enjoyment and improvement of all players, not providing an outlet for the ego of parents. Any behaviour contrary to this belief will be dealt with quickly and harshly. This is a zero tolerance policy.

CONCUSSION POLICY

Prolific Hockey is committed to maintaining the health, well-being, and safety of all it's participants. Safety is a top priority for those participating in any sports, and Prolific Hockey recognizes the increased awareness of concussions and their potential long‐term effects. 

This policy is intended to be a tool to assist in proper management of those who have a concussion or are suspected of having a concussion.  

Prolific Hockey encourages the prevention of concussions using valuable education programs and enforcement of the rules of the game.

This includes, but is not limited to:  

- The reduction of violence in the game. 

- The reduction of head contact.

- The reduction of hitting from behind. Education of all participants on prevention and recognition of head injuries and responsible return to play. 

- Encouraging respect and fair play.

If a camper is suspected of having a concussion;

They will be removed from play immediately, regardless if the concussion occurred during play or not. The player will not be permitted to return to play that day. 

If there are doubts, Prolific Hockey’s staff will err on the side of caution and assume that a concussion has occurred.

The camper will be referred to a physician for diagnosis as soon as possible.

Once a player is diagnosed with a concussion or is experiencing "concussion-like symptoms", they will not be permitted to return to play or practice until all of the return-to-play requirements are met.

Return-to-Play Policy

Following a diagnosed concussion, all Prolific Hockey participants will be forbidden to participate in ANY sporting activities unless a Return-to-Play form has been signed by a medical doctor and submitted to the program director for review.